Publishing Policy

Coventry is committed to publishing books of quality, providing reliable service, and protecting your rights as a consumer and online citizen. Its guiding principles are:

1. Prompt shipping: I normally ship within 2–3 business days of order receipt.
2. Fair shipping charges: See details on the charges under Shipping Rates & Policies.
3. Friendly, helpful customer service: I will help you resolve any problems quickly. Call me for help during business hours (9:00 a.m. to 5:00 p.m. Eastern Time) at 410-940-7118; or e-mail me at rberk@son.jhmi.edu.
4. Respect for your privacy: I will not share your e-mail address or other personal information with third parties. Any information you provide is only available to Coventry, who, in turn, will also respect your privacy.
5. Security: I operate a secure site, so you can order safely.

Ronald A. Berk, PhD
President and Publisher
Coventry Press